Job Description

Position: Temp-to-Hire Tech Support Specialist


Pay: $27/HOUR


Hours: M- F 8:00am-5:00pm (CDT) & 7:00am - 4:00pm (CST) * May be a need for a working time extension of a maximum of 8:00pm (CDT) or 7:00pm (CST) up to 2 days per week.

Position Summary:

We are seeking a Tech Support Specialist to support systems maintained in Japan by handling incident and release operations during U.S. daytime hours. This role focuses on improving operational efficiency, reducing nighttime workloads for Japanbased teams, and developing automation for incident and release management.


The ideal candidate has handson system engineering experience, strong problemsolving skills, and nativelevel Japanese proficiency.

Key Responsibilities:

• Support incident response and release operations for Japanmaintained systems
• Coordinate closely with system maintenance teams in Japan
• Participate in troubleshooting and issue resolution
• Develop and improve operational procedures
• Explore and implement automation to enhance efficiency and quality

Qualifications

• Strong Japanese proficiency
• 3+ years of experience as a system engineer
• Intermediate knowledge of system infrastructure (e.g. servers, networks, security), cloud platforms (e.g. OCI, AWS, Azure, GCP), and Linux/Unix environments (e.g. RedHat, CentOS, Solaris).

Preferred Skills

• Experience with automation tools, scripting, or monitoring systems
• Experience with public cloud platforms (AWS, Azure, GCP, OCI)
• Relevant IT certifications are a plus

May be assigned other duties by managers

Application Form

Job Tags

Temporary work, Night shift, 2 days per week

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