Job Description

Front Desk Registration

Serves as a front-line ambassador for Triad Complete Healthcare in Ponca City. Responsible for providing support services to patients, families, and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers all required patient demographic information into the clinic EMR system. Schedules appointments collecting all appropriate data from patients and referring clinic/providers according to the clinic protocols. Demonstrates customer service skills responding to inbound calls and face to face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits, or payments. Reconciles daily cash transactions with patient account entries and prepares bank deposits. Receptionist may be responsible for all scheduling, patient benefit coordination, and patient benefit communication.

Qualifications

• High School graduate or equivalent; associates degree or higher preferred.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Previous medical clinic experience or background in general office work preferred.
• Demonstrates excellent customer service skills.
• Ability to receive, comprehend, and follow verbal and written instructions.
• Ability to understand insurance benefits and perform basic mathematical tasks.
• Knowledge of medical terminology.
• Understand the ethics of confidentiality and HIPPA regulatory requirements.
• Ability to type at least 40WPM.

Physical requirements

• Able to work in latex burdened environment.
• Able to speak clearly and distinctly with staff, providers, patients, and families.
• Able to hear to converse with others over the phone.
• Demonstrates adequate stamina to deal with stressful situations and to complete necessary work schedule.
• Demonstrates adequate vision to prepare and read documents accurately
• Possess fine motor skills and hand/eye coordination to manage office equipment.

Job relationships

• Reports to manager/physician/advanced practice provider.
• Contributes a positive attitude and department cohesiveness by working cooperatively with other staff members. Demonstrates a team approach.

Principle Job responsibilities

• Greets patients and visitors in courteous and friendly manner, always understanding and professional in contacts with patients, visitors, employees, and medical staff.
• Responds appropriately to all calls and takes correct action to arrange appointment and referrals, accurately completing all scheduling and encounter fields.
• Performs all patient intake functions with accurate demographic and note entry into the patient system.
• Scans insurance cards, validates insurance eligibility and identifies benefit related to each scheduled visit, making sure the information entered is up to date and accurate. Is alert to insurance coverage issues and communicates appropriately with patients, and provider.
• Performs prior authorizations tasks promptly with payers to ensure patient test and procedures are covered. Keeps physicians and all appropriate team members informed of insurance authorization delays or non-coverage.
• Maintains an organized work environment; consistently prioritizes work assignments and facilitates timely response to tasks. Utilizes time between patients to review all forms and data entered for completeness and accuracy.
• Accurately accounts for daily cash and payment entries. Performs daily balancing and creates deposit functions.
• Held accountable for posted transactions.
• Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties.
• Handles confidential information appropriately.

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