Job Description

Job Description

Job Description

Front Desk Agent - Aspen Suites Hotel Juneau

Full-Time & Part-Time | AM & PM Shifts Available

7:00 AM – 3:00 PM | 3:00 PM – 11:00 PM

If you enjoy connecting with people, creating a great first impression, and being part of a team that keeps things running smoothly, this could be a great fit for you.

At Aspen Suites Juneau, our Front Desk Agents are the face of the hotel. You set the tone for the guest experience from arrival to departure, making every stay feel welcoming, easy, and memorable.

What You’ll Do

• Greet guests with a warm and genuine welcome
• Check guests in and out efficiently and accurately
• Answer questions about the hotel, local area, and amenities
• Handle guest requests and resolve concerns with care and professionalism
• Manage reservations, room assignments, and billing details
• Answer phone calls and respond to guest inquiries
• Coordinate with housekeeping and other teams to ensure a seamless stay
• Promote hotel services and enhance the guest experience when possible

What We’re Looking For

• Friendly, positive, and guest-focused attitude
• Strong communication and problem-solving skills
• Ability to stay calm and organized in a fast-paced environment
• Basic computer skills and attention to detail
• Flexibility to work mornings, evenings, weekends, and holidays

Previous hotel or customer service experience is a plus, but not required. We’re happy to train the right person who brings the right energy and mindset.

Why Join Our Team

• Medical, Dental, and Vision coverage
• Paid time off
• 401(k) with company match
• Hotel room discounts
• Training and development opportunities
• A supportive team environment and opportunities to grow

At JL Hospitality Management, we believe in creating a workplace where people feel valued, supported, and excited to come to work. This is more than just a job. It’s a chance to be part of something that people remember.

NOTICE:

The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

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