CALL CENTER AGENTS - TWINSBURG, OHIO Paid training, up to $18 hourly, PTO & benefits - full‑time position. Full time mornings, evenings & weekend positions starting: $17 hourly + bonuses for days & $18 + bonuses for evenings. Immediate hires available! Must be willing and able to train & work at our Twinsburg, OH corporate office. Overview Great Day Improvements is growing! We are seeking friendly upbeat people to join our Customer Care Team. Our Customer Care Specialists are the first point of contact with customers and are responsible for the best first impression. Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our design consultants. Hours Morning hours — in office: Monday – Friday 8:30 AM – 5:00 PM / weekend rotation are remote. Evening hours — remote: Monday‑Thursday 1:00 PM – 9:30 PM, Friday 11:30 AM – 8:00 PM / weekend rotation. Responsibilities Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department. Provide an exceptional customer experience with each call. Accurate entry of customer’s information into our database to set each appointment. Make outbound calls to potential customers as necessary for various follow‑up initiatives. Additional administrative duties as required. Qualifications Exceptional verbal and written communication skills. Exceptional listening and problem‑solving skills. Must be very well organized. Ability to speak clearly and concisely over the phone. Ability to multi‑task (talk and type simultaneously) and overcome objections. Upbeat, positive and professional attitude – a team player. Must genuinely enjoy helping customers. Proficiency with computers is required along with an aptitude to learn our phone and database systems. Accuracy and attention to detail are must‑have traits. Reliable attendance and punctuality. Paid Training Must have high‑speed internet connection. Must be self‑disciplined to stay on task. Must have ability to speak with customers without any major background noise or distractions while on the phone. Must be willing and able to train & work at our Twinsburg, Ohio office. GDI is an Equal Employment Opportunity Employer. #J-18808-Ljbffr
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