Job Description

PRO Swim Academy Customer Service Team Member

If you are seeking employment that offers more variety and fun than a typical 9-5 job, this is the position for you. At PRO, you make money while saving lives. No experience? Not to worry, PRO Swim Academy provides paid training and continuing job education! This opportunity is great for students, side jobs, nannies, part-time, and full-time individuals who are looking to work for a company that values growth and professional development.

Customer Service Pay:

• Competitive starting rate of $13-$16/hour
• Raise opportunities through additional training
• Paid training starts at $12/hour
• Additional hourly pay for events, adding shifts and more

Potential Benefits:

• Employee Referral Bonus
• Medical and Dental Insurance
• Free Swim Lesson Tuition
• Paid Time Off
• Up to an additional $2/hour for additional shift coverage
• Increased Rates with Certifications

What to Expect:

• High energy and upbeat atmosphere filled with excited (and some not so excited) swimmers.
• In addition to taking class attendance, you will be celebrating big accomplishments from our swimmers when they level up or complete a skill.
• Being a hero problem solver for our families and students when it comes to scheduling.
• Assisting new families with finding the classes that work best for them!

Customer Service Requirements:

• Ability to use tablets, smart phones and desktop computer.
• Ability to learn scheduling software
• Ability to stand, walk, stoop, crouch and or sit for up to 6 hours.
• Must have great communication skills
• Some customer service experience a plus
• Must be 15 years or older to all positions
• Afternoons and weekends required
• Enjoy working with children from ages 4 months-13yrs

A Customer Service Team Member is an independent self starter that is able to problem solve various situations. They deal with customers in person, as well as over the phone, assisting them with various questions regarding PRO Swim Academy's programs, classes and registration. A Customer Service Team Member has clear communication skills and is willing to do whatever it takes to make our customer's time memorable.

Compensation: $13.00 - $13.00 per hour

PRO Swim Academy is a locally mom owned and operated swim school that prides itself in exceptional workplace culture. We thrive on creating engaged employees and encourage fun, growth and the love of learning.

PRO specializes in professional, personable and progressive swim lessons for all ages and abilities. Using the PRO proven curriculum, we create happy confidant swimmers that learn to not only love the water, but to be safer in and around it.

With an always growing enrollment, we would love to continue to add candidates who enjoy paid training, flexible schedules, and love working in a positive environment surrounded by kids.

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