Job Description

Role Overview Are you a relationship‑builder who is passionate about elevating patient satisfaction, an empathetic communicator, and inspired by data‑driven improvement? Sodexo is seeking an energetic and mission‑focused Patient Experience Manager I to support our partnership with UMass Memorial Medical Center – Memorial Campus , located at 119 Belmont Street in Worcester, MA . UMass Memorial Medical Center is the region’s trusted academic medical center, serving Central Massachusetts with excellence in care, research, and patient‑centered service. What You’ll Do Rounding with existing patients, families, and Nursing personnel Collaboration with hospital clinical and administrative leadership Collecting, organizing, and trending data Communicating findings with both Nutrition Services and interdisciplinary teams Daily patient meal rounding, interacting with patients and nursing staff Identifying and implementing process improvement initiatives to increase patient satisfaction What We Offer Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement What You Bring Guest facing food service/hospitality experience Basic level computer skills Ability to work cross functionally as the liaison between the patients, dietitians, nurse managers Interest in partnering with the other Sodexo Managers to enhance the patient experience and dining experience Ability to understand and analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance Demonstrate excellent communication and customer service skills Equal Opportunity Employer We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Qualifications & Requirements Minimum Education Requirement – Associate’s Degree or equivalent experience Minimum Management Experience – 2 years Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment #J-18808-Ljbffr

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