Job Description

Job Description

Job Description

Benefits:

• 401(k)
• Flexible schedule
• Opportunity for advancement
• Training & development

Casa Gusto is seeking a reliable, detail-oriented Virtual Customer Service Representative with an interest in antiques and design. This remote role focuses on delivering exceptional pre-sale and post-sale customer support via email and digital channels. The successful candidate will handle customer inquiries, manage shipping and delivery coordination, process damage claims, and ensure smooth follow-up to maintain high client satisfaction each week.

General Priorities/Responsibilities

Email & Customer Communication
Respond promptly and professionally to all customer emails and inquiries
Provide clear, helpful communication regarding orders, shipments, and deliveries
Offer thoughtful follow-up with customers after purchases to ensure satisfaction
Process and follow up on damage claims, returns, or replacements efficiently
Handle customer questions about products, care instructions, and order status

Post-Sale Support & Operations
Act as a liaison between clients, vendors, shipping partners, and internal teams
Support and facilitate custom orders, ensuring accuracy and timely communication
Maintain accurate records of customer interactions, shipments, and resolutions

Qualifications:
Strong organizational skills with excellent attention to detail
Outstanding written communication skills (professional, friendly, and clear email tone)
Ability to manage multiple tasks and priorities in a fast-paced remote environment
Experience in customer service, e-commerce, shipping/logistics, or retail preferred
Comfortable working independently with minimal supervision

Attributes:
Passion for antiques and design; customer-centric mindset
Proactive, solution-oriented, and reliable
Team player who communicates clearly and follows up consistently
Self-motivated with strong time-management skills for remote weekly work

Schedule:
Full-time remote position with weekly hours
Flexibility to handle time-sensitive customer issues during business hours

Flexible work from home options available.

Job Tags

Full time, Remote work, Flexible hours

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