Job Overview We are seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization’s ServiceNow platform, with a strong emphasis on IT Service Management (ITSM) capabilities. The role focuses on translating ITIL-aligned processes into scalable, low-friction experiences within ServiceNow and includes solution design, active development, incident support, testing oversight, and stakeholder collaboration. Key Responsibilities Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge) Optimize Service Catalog items and workflows for usability and adoption Collaborate with stakeholders to simplify workflows and improve user experience Support incident triage, root cause analysis, and platform stability Maintain development standards and governance alignment Support integrations (e.g., SAP) Participate in testing, deployment, and support Troubleshoot platform issues and provide resolutions Desired Attributes Collaboration Creativity Empathy Integrity Judgment Purpose Resilience Selflessness Qualifications Required: 7+ years of ServiceNow experience focused on ITSM Modules ACTIVE Secret Clearance Strong development experience with ITSM modules and scripting Experience supporting production environments Strong understanding of ServiceNow architecture and ITIL Incident Management (including Major Incident Management) Request Management Problem Management Change Management/Change Enablement Knowledge Management Service Catalog Secondary Experience: Hardware Asset Management CMDB / Configuration Management Service Operations Workspace (Next Experience UI / SOW) Incident Communications / Major Incident tooling On-call scheduling Notifications & event-driven automation Outage management Preferred: ServiceNow CSA or Implementation certifications ITIL 4 Foundation Experience with HAM, CMDB, and integrations Experience in complex environments and Agile delivery Basic Qualifications: U.S. Citizenship Required EEO Statement EOE M/F/DISABLED/Vet Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. #J-18808-Ljbffr
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