Job Description
Pay: $23.25–$24.00 per hour
## About the Position
EPIQ Logistics is an Amazon Delivery Service Partner dedicated to safety, dependable service, and strong daily performance. We are seeking an experienced Amazon DSP Dispatcher who understands Amazon delivery tools, driver communication, route monitoring, and daily dispatch operations.
## Position Summary
The DSP Dispatcher helps keep the delivery day organized from route launch to completion. This role supports smooth dispatch operations, monitors driver progress, assists drivers throughout the day, and helps ensure performance expectations are met.
This position is best suited for someone who can communicate clearly, make quick decisions, solve problems as they happen, and stay organized in a busy delivery environment.
## Key Duties
Coordinate daily dispatch operations and support timely route launches
Monitor driver activity, route status, and progress using Cortex
Provide live assistance to drivers with rescues, route changes, reassignments, and troubleshooting
Track important delivery metrics, including DCR, POD, EOC, safety, and on-time dispatch
Arrange rescue plans and adjust routes as needed throughout the shift
Communicate with Amazon OTR leadership regarding daily operations and performance updates
Ensure company policies and Amazon standards are followed
Support driver coaching, accountability, and performance improvement
## Qualifications
Previous Amazon DSP dispatch experience is required
Knowledge of Amazon Flex, Cortex, and delivery performance metrics
Strong communication, leadership, and organizational skills
Ability to multitask and remain calm in a fast-paced work environment
Good judgment, problem-solving ability, and confident decision-making skills
Flexible availability, including weekends
Comfortable using computers, tracking data, and monitoring operational information
## Compensation & Benefits
Competitive hourly pay
Performance bonus opportunities
Paid time off
Health benefits, if applicable
Opportunities for advancement within the company
Job Types: Full-time, Part-time
## Benefits
Health insurance
Paid time off
Work Location: In person
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