Job Description
Pay: $23.25–$24.00 per hour
## Job Description
EPIQ Logistics is an Amazon Delivery Service Partner committed to safe operations, teamwork, dependable service, and consistent daily results. We are seeking a skilled Amazon DSP Dispatcher with hands-on experience in Amazon delivery processes, driver communication, and the daily coordination needed to keep routes running efficiently.
## Position Overview
The DSP Dispatcher helps support the flow of daily delivery operations by keeping drivers informed, monitoring route progress, and assisting the team in meeting performance goals. This position is a good fit for someone who enjoys staying organized, solving issues as they arise, communicating with drivers, and making timely decisions in a busy delivery setting.
We are looking for a reliable and confident individual who can remain composed during high-pressure moments while helping maintain a positive, supportive, and performance-focused workplace.
## Key Responsibilities
Manage daily dispatch activities and help routes begin smoothly and on schedule
Track driver movement, route status, and progress throughout the day using Cortex
Assist drivers in real time with rescues, route changes, reassignments, and troubleshooting
Review and manage important performance metrics such as DCR, POD, EOC, safety, and on-time dispatch
Arrange rescue support and modify routes when operational needs change
Communicate directly with Amazon OTR leadership about daily operations, route updates, and performance
Help ensure drivers and team members follow company procedures and Amazon requirements
Support driver coaching, accountability, and continued performance development
## Requirements
Previous Amazon DSP dispatch experience is required
Strong understanding of Amazon Flex, Cortex, and delivery performance metrics
Strong communication, leadership, and organizational abilities
Ability to handle multiple priorities while staying focused in a fast-paced environment
Good judgment, problem-solving skills, and the ability to make timely decisions
Availability to work weekends and flexible shifts
Comfortable using computers, tracking data, and monitoring daily operational performance
## Compensation & Benefits
Competitive hourly pay
Performance bonus opportunities
Paid time off
Health benefits, if applicable
Opportunities for growth within the company
Job Types: Full-time, Part-time
## Benefits
Health insurance
Paid time off
Work Location: In person
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