Job Description

NetSuite Support Senior Consultant

BPM – where caring and community is in our company DNA; we are always striving to be our best selves; and we're compelled to ask the questions that lead to innovation.

Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities. Our shared entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.

We are seeking a highly skilled and experienced NetSuite Support Senior Consultant to join our growing Support Organization. This is a newly created position designed to meet the increasing demand for U.S. based NetSuite support resources within our managed services team.

As a Senior Consultant, you will provide hands-on support, configuration, and optimization of NetSuite environments for our clients. You will work closely with stakeholders to troubleshoot issues, implement enhancements, and ensure the platform is aligned with business needs. This role is ideal for a self-driven, analytical professional who thrives on solving challenging problems, works with minimal handholding, and takes ownership from issue to resolution.

Responsibilities:

• Serve as a NetSuite subject-matter expert across service-centric modules — including SuiteProjects (SRP), Advanced Revenue Management (ARM), SuiteBilling, Financials, and Fixed Assets.
• Analyze, troubleshoot, and resolve functional and technical (with help of our developers) issues, often involving complex inter-module or integration dependencies.
• Design and implement scalable, efficient NetSuite solutions tailored to evolving client requirements.
• Act as the primary client liaison for ongoing support cases — ensuring clear communication, accountability, and timely resolution.
• Able to conduct rapid environment assessments and facilitate client onboarding into Managed Services, ensuring smooth knowledge transition.
• Create and maintain clear, comprehensive documentation for optimization, resolutions, and process improvements across all assigned managed services cases.
• Identify and drive continuous improvement initiatives within client environments and the Managed Services framework.
• Collaborate cross-functionally with functional, technical, and account leadership teams to deliver exceptional client experience.

Qualifications:

• 4+ years of hands-on NetSuite experience, including support and implementation.
• NetSuite certifications (ERP Consultant, Administrator, Financial User, SuiteAnalytics) strongly preferred.
• Strong understanding of NetSuite modules and business processes (R2R, P2P, O2C, D2B).
• Excellent problem-solving, communication, and client-facing skills.
• Ability to work independently and manage multiple support cases simultaneously.
• Bachelor's degree in accounting, Finance, Information Systems, or related field.

BPM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BPM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Please note - this posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of BPM and will not be acknowledged or returned.

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