Join the Sears Home Services team as an In-Home Appliance Service Technician! Are you looking for a role that offers you an opportunity to be a part of a dynamic, innovative organization? Then, we have the opportunity for you at Sears. Join a long-standing Fortune 500 organization, which has been recognized with awards and recognitions such as: • Sears Holdings has been selected as a Silver winner by the online trade publication Retail Touchpoints for its 2014 Channel Innovation Awards. • Sears Holdings has been named one of this year's 25 "Best Places to Work for Recent Grads." • Sears Holdings is ranked in the top 100 in the 2013 Best Adoption-Friendly Workplaces by The Dave Thomas Foundation for Adoption. • Diversity MBA Magazine names two Sears Holdings leaders to its Top 100 Under 50 Diverse Executive & Emerging Leaders 2013 list. • For the seventh consecutive year, Sears Holdings has been recognized by G.I. Jobs on its Top 100 Military Friendly Employers list. For 2013, the company is ranked at #14.
We are seeking an experienced In-Home Service Technician with a great attitude and the ability to help customers with their in-home repairs. This is an exciting opportunity to join the Sears family! Apply today! In-Home Appliance Service Technician – Repair Technician – Appliance Maintenance Benefits At Sears, we provide competitive pay and ongoing training in a collaborative, supportive, and team-oriented setting. In the repair technician role, you will enjoy working independently as a representative of a leading retailer and in-home service provider. For the In-Home Service Technician, we provide the following: • Service van • Specialized tools • Uniforms • Laptop computer • Smartphone • Home dispatched (most locations) • Industry training • Various incentive plans • Career opportunities
Job Responsibilities As a repair technician, you will be responsible for the repair of products in customers' homes. Products you will repair include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, and other home appliances. Appliance maintenance responsibilities include: • Providing timely and quality repairs of customers' products • Maintaining high-quality customer service and care • Promoting and selling additional products and services • Meeting key performance metrics and/or productivity goals • Providing knowledgeable and courteous repair service • Looking for ways to improve business performance and enhance the customer experience • Communicating benefits of the Value Added Services Process to the customer • Maintaining truck stock inventory within the prescribed company guidelines and standards • Following the truck maintenance schedule and keeping a clean, organized truck
Qualifications Job Requirements As an In-Home Service Technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service to every customer via excellent time management skills. Requirements of the Service Technician role include: • At least 1 – 2 years of appliance maintenance or repair technician experience, preferred • Working mechanical knowledge, including the use of tools and test equipment • Ability to perform accurate repair of customer product • Must complete all technician training elements within required timeframes • Ability to follow directions and specific process steps to ensure quality workmanship • Flexibility to work variable and flexible hours, including overtime • Ability to use a computer for parts inquiries and ordering • Must pass pre-employment drug screen and criminal background check
Additional Information All your information will be kept confidential according to EEO guidelines.
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