Job Description

GSO Operations Manager

As a GSO Operations Manager, you'll oversee the daily operations of our Global Security Operations (GSO) services, ensuring compliance, efficiency, and exceptional client care. You'll lead recruitment, scheduling, and performance management while driving service excellence.

Responsibilities:

• Manage, mentor, and develop security analyst teams
• Ensure compliance with client requirements, policies, and KPIs
• Oversee recruitment, scheduling, and personnel management
• Conduct performance reviews, site audits, and client meetings
• Manage budgets, invoicing, and operational reporting (SARs, QBRs)
• Drive service improvements through benchmarking and progression models
• Build strong client relationships with a focus on hyper-care

Qualifications:

• 5+ years of operations management experience (security or related field preferred)
• Strong leadership and team development skills
• Experience with scheduling, budgets, and performance metrics
• Proven client management and relationship-building expertise
• Ability to manage competing priorities under tight deadlines
• Excellent communication, organization, and problem-solving skills

Join Crisis24 and help us deliver operational excellence, client satisfaction, and continuous service improvement across our global operations.

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