Job Description

Job Description

Job Description

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.

Type: Contract
Job Title: Customer Service Coordinator I
Location: Tarboro, NC
Candidates must be able to commute and work onsite in Tarboro, NC
Pay Rate: $15.50/hr
Work Hours: M-F 9:30am–6:00pm

Education: High school diploma or equivalent required

Overview
Join a high-performing customer operations team as a Customer Service Coordinator I, serving as the first point of contact for a large North American customer base. This role is ideal for candidates with strong call center experience who thrive in fast-paced, high-volume environments and excel at multitasking across systems while delivering exceptional customer service.

Top Responsibilities

• Handle high-volume inbound calls and emails related to orders, inquiries, and issue resolution
• Perform accurate order entry and order management across a large customer base
• Manage and resolve cases using CRM tools (e.g., Salesforce or similar)
• Provide timely information on pricing, inventory, shipping, and product details
• Troubleshoot customer issues and initiate corrective actions independently
• Partner cross-functionally with internal teams to resolve inquiries efficiently
• Maintain accurate customer account data and ensure timely follow-up on all requests

Required Qualifications

• 2+ years of customer service experience (call center preferred)
• Strong ability to multitask across multiple computer systems
• Excellent communication skills (verbal and written)
• Proven ability to work in a high-volume, fast-paced environment
• Detail-oriented with strong problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Typing speed of ~50 WPM

Preferred Qualifications

• Experience with Salesforce or other CRM systems
• Experience with order management/ERP systems (e.g., PeopleSoft or similar)
• Background in life sciences or related industry

What Makes You a Fit

• Customer-focused with a professional and positive attitude
• Reliable, dependable, and highly organized
• Able to adapt quickly and manage changing priorities
• Strong team player with the ability to work independently

Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Nyasia.Rooks@ctg.com.

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