Job Description

Job Description

Job Description

Bartender - The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

Marisol at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time Bartender who can create a sense of luxury while engaging with guests in a fast-paced environment. We look forward to connecting with you!

Position Summary:

The Bartender is responsible for delivering an exceptional guest experience in the Marisol Bar and Lounge. They will maintain a timely flow of service, deliver a personalized bar experience, and will model The Cliffs' Mission and Values and Forbes standards as they engage with the guests in their daily interactions.

Essential Functions of the job:

• Must be available 3 shifts per week minimum
• Must be available to work weekends, nights, and holidays
• Greet and engage all guests in the bar/lounge with a welcoming, friendly attitude, within 1-2 minutes; using the guest's name in accordance with their preference
• Engage with guests in an articulate manner, using correct verbiage and avoiding slang and use of phrase-fragments
• Take, place, deliver and serve food and beverage orders
• Asks each guest about dietary restrictions, preferences, or allergies; or proactively acknowledges these if previously been made known
• Demonstrates genuine interest in each guest, personalizing the bar experience consistently and respectfully
• Guides guest through the ordering process, sharing knowledge and details of menu items (taste, texture, preparation, presentation), providing menu recommendations based on the needs of the guest
• Takes initiative to deliver anticipatory service, automatically providing or offering items to meet the guests' needs (refills, condiments, dessert, etc.)
• Delivers on guest requests, offering appropriate alternatives if original request can't be satisfied
• Shares local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
• Reacts to any and all guest complaints in a timely, discreet and professional manner; offering appropriate alternatives to difficult requests in partnership with the Restaurant Manager
• Assists as needed to maintain standards of appearance, sanitation and service in all areas of the bar/lounge
• Ensure quality of ingredients, preparation, presentation, and correct temperature of food served to guests
• Ensure time standards are met
• Exhibit appropriate selling skills in suggestions of food and beverage
• Demonstrate an attitude of friendly hospitality in every aspect of service
• Closes out each dining experience with using the guests' name, a thank you, and a warm wish
• Communicate pleasantly and graciously with guests, management and co-workers
• Comply fully and consistently with all the hotel and restaurant conditions of employment and standards of uniform, grooming
• Performs all other tasks as directed by manager

Physical Requirements:

• Ability to stand/walk continuously for the duration of the shift (eight hours).
• Be able to stretch, twist, bend, and lift frequently up to 40 pounds in weight
• Ability to work in stressful situations.

Education, Experience, Skills:

• High school diploma; college degree preferred.
• Responsible Beverage Service training & ABC exam, or be willing to take exam upon hire
• Working knowledge of guest services in a luxury hotel setting.
• Excellent command of English language.
• Ability to work with people effectively.
• Ability to multitask and work in mentally demanding situations.

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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