Job Description

Job Description

Job Description

PAG Appliance Service Technician

Job Posting

Honolulu, HI / Full Time / On-Site

Pacific Appliance Group (PAG), a 29-year-old local business whose purpose is: “Making Your Life Easier by Doing Appliances Better!” welcomes you!

We all work together to become Hawaii’s Premier Appliance Provider. We are building a World Class Service Team that will “raise the bar” in our industry.

We are seeking an Appliance Service Technician who will work closely with the Service Manager and Operations Team to diagnose, repair, and maintain household appliances with precision, professionalism, and care — while delivering an exceptional customer experience.

We specialize in appliances — that’s our sweet spot. If you want to belong to a team that does that well every day, we are a great fit for you.

Our customers are apartment managers, and contractors of large projects. If you have strong diagnostic skills, a mechanical mindset, and a desire to be the best of the best, this role will be a great fit.

You will love it here if you are:

• Committed to Doing Good
• People Centered
• Problem Solvers (We find solutions that work!)
• Doing the Right Things Always — even when no one is looking
• Details Matter
• Driven

You’ll love coming to work every day if you get, want, and have the capacity to:

• Diagnose appliances accurately
• Complete repairs right the first time
• Communicate clearly and confidently with customers
• Provide positive, professional customer experiences
• Fill out paperwork completely and accurately
• Care for and maintain tools, equipment, vehicles, and parts
• Continuously learn and improve your technical skills

You’ll have success here if you value clear processes and feel qualified to do the following:

• Follow PAG Service Processes (including diagnosis, repair procedures, customer communication standards, documentation, and parts ordering)
• Ensure 1st Time Completes
• Properly complete all service documentation and submit daily
• Properly track, maintain, and care for tools, equipment, property, vehicle, and parts inventory
• Clearly communicate and explain diagnosis and resolution to customers in a way they understand
• Continuously learn and improve technical skills across all major appliance brands
• Be On Time — All the Time — and communicate proactively with the team regarding job status

In this role, you’ll be accountable to hit numbers each week of:

• First-Time Completion Rate
• On-Time Arrival Rate
• 100% Complete and Accurate Paperwork Submitted Daily
• Minimum Customer Satisfaction Score
• Proper Parts Usage and Inventory Tracking
• Training and education completion
• Safety Standards

If you come to work, learn, and hit those numbers, you will be recognized and rewarded.

Our company runs on EOS purely. That means as a member of this team, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you weekly to mentor and coach
• Rewards and recognizes your performance

Qualifications:

• Valid Driver’s License with Clean Driving Record
• Clean Background (must be able to pass a background check)
• Clean Drug Test (must be able to pass drug check)
• Willingness to go on a 2 week factory training on the mainland
• 2+ years appliance repair experience (preferred)
• Strong diagnostic and troubleshooting skills
• Superior verbal communication skills
• Ability to explain technical issues in simple, clear terms
• Self-motivated with the ability to self-manage
• Excellent time management skills
• Ability to work well independently and with a Team

Preferred Skills / Abilities:

• Factory Certification (or willingness to obtain)
• Experience with refrigeration sealed systems (preferred)
• Electrical diagnostic experience
• Basic plumbing knowledge
• Experience using service management software (preferred)

Physical Requirements:

• Ability to sit, drive, and stand for long periods of time
• Ability to lift 100+ pounds
• Fine motor skills for tool handling and repairs
• Visual acuity for reading wiring diagrams and service manuals
• Hearing ability to diagnose equipment sounds and communicate clearly

Work Schedule:

5 Days a week between Monday – Saturday (8am – 5pm)

As this is a position that directly serves our customers, scheduling may adjust based on customer needs.

Compensation:

This position pays an hourly rate between $22 - $30 per hour (DOE), and is eligible for bonuses based on the Team’s productivity Bonus Policy. Estimated Target Compensation at piece rate pay ranges between $68,400 - $98,000+/year with no cap on pay. Compensation will be paid out to you in accordance with the Company’s standard payroll schedule (which is weekly for most Operations team members).

Benefits & Perks:

• Medical benefits
• Up to 20 days vacation per year
• (After 90 days = 10 days, after 2 years = 15 days, after 5 years = 20 days)
• 8 Paid Holidays
• 401k plan with a 3% Contribution from PAG
• Temporary Disability Coverage
• Employee Purchase Discounts (after 3 months)
• Excellent opportunities for career growth
• Work in a hyper-growth company

About Pacific Appliance Group

Founded in 1997, Pacific Appliance Group (PAG) was built with a purpose: to serve our community. From the beginning, we have proudly provided appliance solutions to families, businesses, and large-scale housing projects.

For over 29 years, our commitment to the community has remained steadfast. Looking ahead, we are dedicated to growing our services and continuing our mission:

“Making Your Life Easier by Doing Appliances Better!”

Pacific Appliance Group (PAG) is an equal opportunity employer. PAG provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, veteran status, and other categories protected by federal, state, or local law.

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