Job Description

At Northern Tool + Equipment we serve tradespeople and weekend warriors. Our mission is to give them the right tools and a hassle‑free experience so they can get on with the job. Your top priority as an Accounts Receivable Manager is to manage and oversee all accounts receivable and fraud functions in a timely, cost‑efficient manner, minimize chargeback losses, and coordinate with the company’s credit issuer. Key Responsibilities: Manage the relationship with the company’s private‑label credit issuer, merchant card processing bank, gift‑card fulfillment provider, and check‑guarantee service; ensure all outstanding issues are resolved in a timely manner. Oversee all facets of fraud detection and prevention for card‑not‑present channels and stay current with new fraudulent activities. Respond to escalated or complex inquiries from Credit Operations personnel. Process check payments from mail orders and manage related bank relationships. Process customer refund checks and monitor the outstanding refund‑check balance; partner with Indirect Tax team to comply with unclaimed property laws. Develop reporting on credit‑card fraud, returned checks and charge‑backs; identify process changes to reduce these losses. Establish the semi‑annual budget for credit‑card discounts, gift‑card costs, returned checks and charge‑backs. Complete monthly close activities: reconcile the accounts‑receivable sub‑ledger, refunds due to retail customers and gift‑card liability accounts. Lead cross‑functional process and system improvement initiatives. Benchmark current order‑to‑cash processes, recommend IT system upgrades and service enhancements. Select new software or hardware, develop safety procedures and maintain vendor relationships. Analyze and improve existing fraud rules and strategies. Monitor credit‑card fraud order activity and take action to reduce losses and increase processing efficiency. Maintain documentation and audit trail for all fraud‑prevention rule enhancements. Reduce charge‑back losses and increase recoveries. Supervise and manage employees on projects, set performance expectations and conduct appraisals. What you will bring to the table: Bachelor’s degree in Accounting or Finance. 3+ years of experience with Accounts Receivable and Credit/Collections in a large retail environment. 2+ years of experience in a fraud‑prevention position. 3+ years of supervisory experience with skills in motivation, employee development, and change management. Experience managing relationships and using verification tools such as White Pages Pro or LexisNexis. Thorough knowledge of accounting policies and procedures related to credit and collections. Ability to establish strategic processes to minimize chargebacks. Ability to design effective collection plans to minimize delinquent accounts. Proven ability to build strong business relationships at all levels. High initiative and drive; multi‑tasking, problem‑solving and deadline management in a fast‑paced environment. Experience with a large‑scale ERP system; Microsoft Dynamics AX preferred. Broad knowledge of Order‑to‑Cash business requirements and processes. Excellent oral and written communication skills with diverse stakeholders. Demonstrates Northern Tool + Equipment’s 12 Core Competencies. #J-18808-Ljbffr

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